Barrow AFC

2023/24 Season
Barrow returned to the Football League after a 48-year absence in 2020 and are now playing EFL football for a fourth season in succession. After our enforced exile and the hard work of everyone on and off the pitch, we are delighted the Club has fought back to where we deserve to be.

Ray Wilkie said: “No one deserves it more than them” when talking of our backing after the Wembley win in 1990. We believe that should be the case for everyone involved with Barrow AFC and that is the case for you, our supporters - you deserve the best.

This document has been put together by representatives of both the Club and the Bluebirds Trust who, representing contributions from their membership and wider fan base, own 10% of the Club.

This document outlines clearly what we all expect and deserve as supporters, when following Barrow:

• All employees to work in a positive and respectful manner with supporters
• All fans can expect and deserve proper support and advice when following the Club; they can expect to be listened to and their ideas and queries taken seriously
• All supporters will be treated with equal respect and kindness
• Everyone who follows the Club should be able to do so in a safe and secure manner
• The Club undertakes to ensure that, if supporters have a grievance, there is a process to follow, which will be conducted in a fair and transparent manner

Club Vision Statement
Our aim at Barrow AFC is to create a sustainable, successful, community focused football club, providing positive life-enhancing experiences using football to help people achieve their goals regardless of ethnicity, gender or ability.

Our vision is that we will provide a safe and secure environment for all supporters and visitors to the club.

Every person will feel safe, valued, and respected in line with our own club values of care and protection.

EFL Charter for Clubs
In 2018/19 the EFL introduced a new EFL Charter as a statement of the commitment and aim to run EFL clubs to the highest possible standards in a professional manner and with the utmost integrity.

With that aim in mind we, the Owners and Chair of each club in membership of the EFL are determined to:

• Conduct our respective club’s dealings with the utmost good faith and honesty
• At all times maintain Regulations and Rules which are comprehensive, relevant and up-to-date
• Adopt disciplinary procedures which are professional, fair and objective
• Submit to penalties which are fair and realistic
• Secure the monitoring of, and compliance with, the Regulations and Rules at all times

We are committed to ensuring that the EFL and our Club are run with the highest possible standards and with integrity.

We will ensure that our Club:

• Behaves with the utmost good faith and honesty to other clubs, does not unjustly criticise or disparage one another and maintain confidences
• Will comply with the laws of the game and take all necessary steps to ensure that the Manager, his staff and players accept and observe the authority and decisions of Match Officials at all times
• Will take all necessary steps to ensure that all Officials at our Club comply with the decisions of the EFL and its various decision-making bodies at all times
• Follow EFL and FA Rules and Regulations not only to the letter but also to their spirit and will ensure that our Clubs and Officials are fully aware of such rules and that we have effective procedures to implement the same
• Will respect the contractual obligations and responsibilities of each other’s employees and not seek to breach these or to make illegal approaches
• Will discharge their financial responsibilities and obligations to each other promptly and fully and not seek to avoid them
• Will seek to resolve differences between each other without recourse to law

Supporters Liaison Officer
In 2015/16 the EFL participated in the Government’s Expert Working Group on Supporter Ownership. One of the recommendations coming out of that group was to require clubs to have a Supporter Liaison Officer.

The EFL does not require clubs to specifically employ an individual to fulfil the role of Supporter Liaison Officer on a full-time basis, and existing or new staff can take on dual/multiple roles, including that of SLO if required.

Our SLO shall:

• Act as a point of contact
• Liaise regularly with the Club’s management (including, but not limited to, on safety and security)

The Club’s complaints policy will be published within the Club’s Policies on the website.

Complaints

The Club strives to provide and maintain a high level of service for all supporters and visitors to the Club.

However, despite the best efforts of the staff, we do understand that problems can occur. We encourage any supporter who feels that they have been mistreated in any way to bring the matter to the attention of the Club, who can then attempt to address and solve the issue to the best of their ability.

Any matchday issues should be raised with the Supporters Liaison Officer or a Ticket Office employee at the Matchday Ticket Office, or a member of the matchday safety team as soon as they arise. The sooner we are aware of any problems that are occurring, the sooner we can deal with them.

If you feel that your issue on matchday was not correctly resolved, or if you would like to discuss something unrelated to a matchday, please contact us.

General enquiries response times may vary due to the high volume of calls, particularly when match tickets go on sale. Any complaints or general enquiries can be made by ringing 01229 666 010 or emailing office@barrowafc.com

The Club will endeavour to answer your complaint as soon as possible. However, our small number of full-time staff may mean we cannot reply to you immediately.

Policy Statement

The Club welcomes comments and complaints from all members of the Club community and from supporters.

We use this process to improve our services for stakeholders, fans and the wider community in which we exist.

Barrow AFC is committed to the continuous improvement of the services it provides. We recognise that, occasionally, mistakes will be made, or the service offered will not meet an individual’s requirements or expectations. For these reasons, it is Club policy that all complaints should be:

• Treated seriously and in an open manner
• Acknowledged immediately, preferably in writing
• Investigated
• Resolved, wherever that is reasonably practicable, within no longer than 13 working weeks
• Used as feedback to improve the Club

No complainant brining a complaint under this procedure will be treated less favourably by any member of staff. If there is evidence to the contrary, the member of staff may be subject to disciplinary proceedings.

Scope

The policy applies to all members of the Club but does not replace procedures for staff grievances and disciplinary action. Those procedures should be used where appropriate.

The Human Rights Act 1998 applies to the operation of this policy.

Responsibilities

All Club Staff have a responsibility for receiving complaints, treating them seriously and dealing with them promptly and courteously in accordance with the procedure set out below.

Heads of Department have a responsibility for resolving a complaint, and leading or contributing to an investigation into a complaint when this is considered appropriate.

The Chief Operating Officer is responsible for resolving complaints which have not been resolved. The decision made by the Chief Operating Officer is final.

The Board of Directors is responsible for ensuring that the complaints policy and procedure are operating effectively and may become directly involved if a complaint is directed against the Chief Operating Officer or a Director.

Stage 1
The Club expects complaints to be made informally to a member of staff in the first instance. The Club will then forward to the relevant member of staff. Where this does not result in satisfactory resolution, the complaint should be submitted in writing to the Club. The Club usually expects complaints to be made by the person concerned. However, it will consider complaints made by a parent or advocate.

Anonymous complaints cannot be investigated.

Stage 2
It is the Club's policy to respond to supporters within a maximum of seven working days and this will be done either by telephone, email or letter explaining what has happened as a result of the complaint. Where this involves a member of staff, specific detail of action taken will not be made available. This is to ensure that our employees are afforded appropriate dignity at work. If it is not possible to provide a full response at that time, an acknowledgement will be sent, and a detailed reply will follow within 21 working days of receipt of the original communication.

Stage 3
If the complainant is dissatisfied with the relevant manager’s response, then the complaint will be forwarded to the COO to resolve. The COO will acknowledge receipt of the complaint within two working weeks and a final reply will be completed within 8 working weeks to allow time for any formal investigations to take place.

The Chief Operating Officer’s decision is final.

The total comments/complaints procedure should be finalised in no more than 13 working weeks unless there are exceptional circumstances in which case the complainant will be kept informed of progress

Stage 4
Complaints against the Chief Operating Officer should be addressed to the Chairman of Barrow AFC at the Club’s address.

If the matter is still not resolved, you can contact:

Independent Football Ombudsman, Premier House, 1-5 Argyle Way, Stevenage SG1 2AD.

Staff Conduct
The Club staff will conduct themselves in a courteous manner at all times when dealing with supporters. Our staff will promote the matchday experience as a safe, fun and community orientated event which encourages people of all ages to attend and give us their support.

We are thoroughly committed to the principle that all staff, customers, spectators, players and officials treat each other with respect and courtesy, irrespective of race, colour, religion, culture, gender, sexual orientation or age.

Only if we are given constructive feedback from our supporters can we develop any areas that you feel need to be improved. If you feel that we have not met the high standard of customer service you deserve and expect, we would like to know about it, so that we can improve the products and experience you are delivered.

Away Supporters
The Club abides by the EFL’s regulations governing the allocation of tickets to away supporters.

The Club does not charge admission prices to supporters of visiting clubs, which are higher than those charged to our own supporters for comparable accommodation. In particular, our concessionary rates offered to senior citizens and junior supporters apply to supporters of a visiting club.

An Away Fan Guide is available on our website – click here now to read.

Disabled Supporters

Barrow AFC provides facilities for the accommodation of disabled supporters that meet the legal requirements imposed by the Equality Act 2010 (and any statutory modification thereof and subordinate legislation, regulations or guidelines having statutory force).

Disabled fans, both wheelchair and ambulant, are admitted at the standard ticket price for their age bracket. Where assistance is required in the form of a PA (Personal Assistant), the PA is will be offered a free of charge carer’s ticket.

Proof of disability when purchasing a ticket is required in order to qualify, having:

Receipt of the medium to high rate Disability Living Allowance (mobility or care component) or Receipt of Enhanced Rate P.I.P (Personal Independence Payment).

NB: Proof required may change depending on alterations to current legislation regarding the benefit payments system. Receipt of a Blue badge will not be considered sufficient proof of disability. It is the responsibly of the supporter to inform the Club of any changes in their circumstances.

Wheelchair bays are available for spectators. On matchdays these will be equally shared between home and away fans that require a wheelchair bay. All supporters home and away must contact Barrow AFC to book in advance.

Barrow AFC has a Disability Liaison Officer who can be contacted on 01229 666 010 or office@barrowafc.com

Click here to read our Guide for Disabled Fans.

MATCHDAY EXPERIENCE

Respect Policy
The Club’s commitment is to promote inclusion and to confront and eliminate discrimination whether by reason of age, gender, gender reassignment, sexual orientation, marital status or civil partnership race, nationality, ethnicity (race), religion or belief, ability or disability, pregnancy and maternity and to encourage equal opportunities. These are ‘protected characteristics’ under the Equality Act 2010.

Foul, abusive, insulting, indecent or threatening words, vicious chanting, racism, anti-Semitism, sexism or any other form of abusive behaviour, including towards Club officials, its staff or players and fellow supporters is unacceptable and will not be tolerated.

In response, the Club reserves its right to take reasonable action, as it sees fit - including but not limited to, withdrawing Season Tickets, memberships, refusing access to matches, banning from Holker Street and other Club facilities and blocking on social media.

Where appropriate relevant football, supporter and judicial authorities may also be informed.

In addition, where the misconduct contains reference to any one or more of a person’s ethnic origin, colour, race, nationality, faith, gender, sexual orientation or disability, or are of a sexual nature including pertaining to LGBT or BAME then this will be deemed as aggravating matters and the Club shall consider the imposition of an increased sanction.

If, as a fan, you have cause to witness any of the above or have any concerns including bad language please report the matter to a nearby steward/steward supervisor. However, we appreciate that you may not want to be seen approaching a matchday member of staff so please ring 01229 666 010 if this occurs and the Safety Officer will be contacted.

Once they have provided us with their details a steward can go to their aid. Any incidents that cannot be dealt with on the day should be reported to Supporter Liaison Officer or office@barrowafc.com

EQUAL OPPORTUNITES POLICY

Inclusion and Anti-discrimination Mission Statement
Barrow AFC is committed to inclusion and confronting and eliminating discrimination whether by reason of age, gender, gender reassignment, sexual orientation, marital status or civil partnership, race, nationality, ethnicity (race), religion or belief, ability or disability, pregnancy and maternity whilst encouraging equal opportunities. These are known as ‘Protected Characteristics’ under the Equality Act 2010.

Equality Policy
The EFL is responsible for setting the standards, values and expectations of all clubs in relation to equality, inclusion and diversity. Football is for everyone; it belongs to and should be enjoyed by anyone who wants to participate in it, whether as a player, official, staff member or spectator. The aim of Barrow AFC’s Equality Policy is to promote our own equality objectives and in doing so, help to ensure that everyone is treated fairly and with respect.

All Barrow AFC representatives should abide and adhere to this Policy and to the requirements of the Equality Act 2010. In doing so, we are working towards being legally compliant in relation to equality legislation.

Barrow AFC’s commitment is to promote inclusion and to confront and eliminate discrimination whether by reason of age, gender, gender reassignment, sexual orientation, marital status or civil partnership race, nationality, ethnicity (race), religion or belief, ability or disability, pregnancy and maternity and to encourage equal opportunities. These are known as ‘protected characteristics’ under the Equality Act 2010.

Barrow AFC will ensure that it treats everyone fairly and with respect and that it will provide access and opportunities for all members of the community to take part in and enjoy its activities. Every staff member, board member, official, spectator, visiting fan and visiting team can be assured of an environment in which their rights, dignity and individual worth are respected, and in particular that they are able to work and watch football in an environment without the threat of intimidation, victimisation, harassment or abuse.

This Policy is fully supported by the Board of Barrow AFC and Alisha Henry (Chief Operating Officer) is responsible for the implementation of this policy.

Positive Action and Training
Barrow AFC is committed to equality inclusion and anti-discrimination as part of The Football League’s Code of Practice.

Barrow AFC will commit to a programme of raising awareness and educating, investigating concerns and applying relevant and proportionate sanctions, campaigning, widening diversity and representation and promoting diverse role models, which we believe are all key actions to promote inclusion and eradicate discrimination within football.

This will be reviewed and updated, if required, on an annual basis.

This policy will be applicable to:

The advertisement of jobs, the selection of candidates for employment or promotion, job location or working environment, pay and employment terms and conditions, internal training and development activities, internal and external coaching and education activities and awards and football development activities.

The Club will not tolerate sexual or racially based harassment, or other discriminatory behaviour, whether physical or verbal. The Club supports the bodies of the Football Association on their commitment to develop a programme of ongoing training and awareness raising events and activities in order to promote the eradication of discrimination within football.

At Barrow we employ in stewards on a matchday and one of their primary roles is to monitor supporters’ language. Any so-called supporter who persists in using racist language, which constitutes a criminal offence, faces being ejected and banned from the stadium. Every Matchday Programme carries a warning about foul language and racist chanting and, if the situation dictates, we will make extra announcements over our public address system as well as including extra reminders and warning in our Club publications.

Fan Code of Conduct
The Club’s commitment is to promote inclusion and to confront and eliminate discrimination whether by reason of age, gender, gender reassignment, sexual orientation, marital status or civil partnership race, nationality, ethnicity (race), religion or belief, ability or disability, pregnancy and maternity and to encourage equal opportunities. These are ‘protected characteristics’ under the Equality Act 2010.

Foul, abusive, insulting, indecent or threatening words, vicious chanting, racism, anti-Semitism, sexism or any other form of abusive behaviour, including towards Club officials, its staff or players and fellow supporters is unacceptable and will not be tolerated. We want everyone to feel welcome when they visit Holker St whether they are our own supporters or supporters of other clubs. Likewise, we want to be welcomed when we travel away from home.

We want our supporters to encourage the team but at the same time we want to show respect for our opponents, the match officials, opposition fans and our own staff, stewards and office bearers. All fans must adhere to the EFL Ground Regulations which are displayed around the stadium

Club Charter
Barrow fans have a right to expect an environment where:

• Players respect and appreciate every fan
• Fans will be treated in a consistent, professional and courteous manner by all Club personnel
• Fans will enjoy the football experience free from disruptive behaviour, including foul, offensive, insulting or abusive language or obscene gestures, racial, homophobic or discriminatory abuse
• Fans will consume alcoholic beverages in a responsible manner
• Intervention with an impaired, intoxicated or underage fan will be handled in a prompt and safe manner
• Fans will sit only in their ticketed seat or stand in the designated terraced areas and show their season card or ticket when requested
• Fans who engage in anti-social behaviour, fighting, throwing objects or causing distress to any other supporter will be immediately ejected from the game
• Fans who enter the field of play will automatically be ejected or banned from the Club
• Fans are forbidden to smoke or use vapers in the covered sections of the SO Legal Stadium
• There will not be any obscene or indecent messages on signs or clothing
• Fans will comply with requests from Club personnel regarding stadium operations and emergency evacuation procedures
• Fans are not subject to threatening behaviour
• Fans are not subject to Racial, homophobic or discriminatory abuse

Barrow AFC thanks supporters for adhering to the provisions of the Fan Code of Conduct, it is greatly appreciated.

Fans who choose not to adhere to these provisions or behave in an inappropriate manner bringing the Club into disrepute will face action.

In response, the Club reserves its right to take reasonable action, as it sees fit - including but not limited to, withdrawing Season Tickets, memberships, refusing access to matches, banning from the SO Legal Stadium and other Club facilities and blocking on social media.

Where appropriate, relevant football, supporter and judicial authorities may also be informed. In addition, where the misconduct contains reference to any one or more of a person’s ethnic origin, colour, race, nationality, faith, gender, sexual orientation or disability, or are of a sexual nature including pertaining to LGBT or BAME then this will be deemed as aggravating matters and the Club shall consider the imposition of an increased sanction.

If you witness any of the above or have any concerns, including bad language, please report the matter to a nearby steward/steward supervisor.

However, we appreciate that you may not want to be seen approaching a matchday member of staff so please ring 01229 666 010 if this occurs and the Safety Officer will be contacted.

Any incidents that cannot be dealt with on the day should be reported to Supporter Liaison Officer. This Code of Conduct is reviewed annually in co-operation with supporters’ groups.

Tickets
The Club is committed to making attending matches as simple as possible. We understand personal circumstances change which can affect the ability to attend matches. We will always try to be understanding and flexible. It you have a problem always speak to our Ticket Office staff who will do all they can to help. The Club will use all reasonable endeavours to give the earliest possible notice of any changes to its ticketing policy and the reasons for such changes.

All ticket sales are subject to terms and conditions and regulations. For full details on the ticketing policy please visit the Tickets section on the website – click here.

Details of changes to the ticketing policy are publicised through the Club's Official Website, social media channels, Matchday Programme and advertisements placed in the local paper and other media.

The Club will use complimentary tickets to introduce new supporters and reward supporters.

The Club is committed to giving added benefits to Season Ticket holders wherever possible.

Purchasing Tickets can be done in the following ways, subject to ticket allocation and on-sale dates:

1. In person by visiting at  Barrow AFC in advance of fixtures
2. Online through visiting www.barrowafc.com and clicking on ‘Tickets’ then ‘Online Tickets’
3. 2. By telephone by calling 01229 666 010.

Please refer to the Club's communication channels for full ticket details of the relevant fixture. When the Club announces on-sale date and times, the same on-sale date and time applies to the online ticket service (booking fees apply).

Before booking home match tickets, please note that its online booking service is the fastest and most effective way of securing your tickets for matches.

Ticket Office opening times are:

Monday: 9.30am – 4.30pm
Tuesday (non-matchday): 9.30am – 7pm
Tuesday (matchday): 12noon – Kick-off
Wednesday: 9.30am – 4.30pm
Thursday: 9.30am – 4.30pm
Friday: 9.30am – 4.30pm
Saturday (non-matchday): Closed
Saturday (matchday): 10am – Kick-off
Sunday: Closed

To order over the telephone call 01229 666 010.

The Club has an online ticket purchase system to satisfy demand and increase speed of purchase. Tickets may be purchased 24 hours a day, seven days a week

Click here now to buy tickets online.

If you have not purchased match tickets online before and you are already a Season Ticket holder, you will need to activate your account. If you are not a Season Ticket holder you will need to register your details and create an account before being able to purchase tickets online.

Payment Options
All major credit/debit cards are accepted with the exception of American Express and Diners Club Cards. All card transactions are subject to booking fees and transaction charges which will be publicised and available at the point of purchase. The Club offers supporters the chance to pay for Season Tickets by instalment plan using Direct Debit.

Away Matches (League and Cup)
The Club’s supporters are allocated tickets for away matches as follows:

• Season Ticket Holders
• Bluebirds Trust and National Supporters Club Members (Non Season Ticket Holding)
• General Sale

Season Ticket holders have initial priority for away tickets where necessary. Any remaining tickets are made available at the discretion of the Club.

Home Cup Competitions
Season Ticket holders can claim their allocated seat during a priority sales period. After this specified period, any unsold ‘reserved’ seats will be made available to all other home supporters at the discretion of the Club.

Abandoned Fixtures
If a game is abandoned or postponed prior to kick-off, anyone who has purchased a match ticket can receive a full refund or use the match ticket at the re-arranged fixture.

If a game is abandoned during the first half, anyone who has purchased a match ticket will be offered admission to the ground for 50% of the price they paid to attend the original game for the re-arranged date, using their original ticket stub as proof of purchase.

No refund will be given if the game is abandoned after the first half has been completed.

Any refunds in connection with this policy are to be obtained from the original point of purchase.

Season Ticket holders can use their Season Ticket card to gain entry to any rearranged League fixture.

Accommodating Away Supporters
The Club abides by EFL regulations governing the allocation of tickets to visiting clubs. The club does not charge admission prices to visiting supporters higher than those charged to our own supporters for comparable accommodation. In particular, our concessionary rates offered to seniors and junior supporters apply to supporters of a visiting club.

Refunds And Returns
A full refund will be given to any home supporter returning a complete match ticket as long as it is returned no later than 24 hours before the match kicks-off. The ticket must be returned to the Club and applications by phone will not be considered.

Away supporters must go directly to their own club from where they bought their ticket to apply for a refund.

Lost Or Stolen Season Tickets
Should a Season Ticket holder forget to bring their season ticket card to the game, a duplicate match ticket must be purchased.

Should you subsequently find your Season Ticket you can reclaim the cost of your match ticket by returning it to the Club before the next home match.

A lost or stolen Season Ticket should be reported immediately to the main reception and a replacement will be issued at a charge of £20.

PRICING

Matchday
The Club continues to strive for wider access to matches by offering a broad range of ticket prices both Seasonal and Match Day. The Club will continue to promote greater accessibility of tickets for matches, with a range of prices and facilities that encourage the widest possible support.

Prices at Barrow AFC for Season 2023/24 are as follows:

Main stand tickets (Purchased in advance)

Adults- £20

Seniors (65+)- £17

18-21- £17

15-17- £7

7- 14 (Accompanied by an adult)- £7

Under 7s- Free (Accompanied by an adult)

Terrace Tickets (Purchased in advance)

Adults- £18

Seniors (65+)- £15

18-21- £15

15-17- £6

7- 14 (Accompanied by an adult)- £6

Under 7s- Free (Accompanied by an adult)

Main stand tickets (Purchased on the day)

Adults- £22

Seniors (65+)- £18

18-21- £18

15-17- £8

7- 14 (Accompanied by an adult)- £8

Under 7s- Free (Accompanied by an adult)

Terrace tickets (Purchased on the day)

Adults- £20

Seniors (65+)- £16

18-21- £16

15-17- £7

7- 14 (Accompanied by an adult)- £7

Under 7s- Free (Accompanied by an adult

 

Safeguarding Policy
The Club is committed to safeguarding children, young people and vulnerable adults and to protect them from harm.

All our policies and procedures are reviewed regularly to ensure they are in line with current guidance and good practice. They are available online in our dedicated Safeguarding section or by request to the club at office@barrowafc.com

The Safeguarding Policy is considered on an ongoing basis to ensure it remains in line with statutory guidance, EFL and FA advice and relevant to the work of the organisation.

It is subject to annual review and approval by the Board of Directors.

We consider safeguarding across all our activities:

• Overall Safeguarding policy and associated specific policies
• Disability Policy
• Internal Disciplinary policy and grievance procedures
• Complaints policy and procedures policy
• Email, internet and telephone policy
• Whistle blowing policy
• Data protection policy

Our arrangements in fulfilling our commitment to safeguarding children and young people:

We have a Designated Safeguarding Officer who is trained in in supporting the Health, Safety and Welfare of Children and Young People to a high standard:

Kelly Moxham- Safeguarding officer 

K.moxham@barrowafc.com

Supporter Engagement

Our Club has a unique and strong bond with our supporters and has throughout our time in non-league. Without them there would be no Barrow AFC. We will continue our positive work though The Bluebirds Trust and National Supporters’ Club to connect with our fanbase.

The Bluebirds Trust have an elected Director on the Board of the Football Club who represents the 10% stake the supporters trust have in the Club and, most importantly, the views and concerns of the Bluebirds Trust membership and wider Barrow AFC support.

AS we enter the Football League, this Director aims to work together with the SLO to provide the very best for all our supporters.

Barrow AFC will comply with EFL regulation 128 in the following manner:

1 ) The Club will hold at least two meeting/fans forum in conjunction with the Bluebirds Trust and National Supporters Club per season to which the supporters (or representatives) are to be invited to discuss significant issues relating to the Club. The dates and times of these meeting will be advertised on the Club’s Official Website.

2) The Club with be represented by the Club’s majority shareholder, a Board Director or similar senior executives.

3) Individuals cannot be excluded by the Club without good reason.

Environmental and Sustainability Policy

Barrow AFC are aware of our impact within our community and we believe football clubs have a vital role to play in minimising the impact by the club, staff and fans on their environment.

It is our policy to continually develop, assess and improve our environment objectives to further our position as a leading sustainable and environmentally friendly football club.

All employees are encouraged to turn off unused equipment, televisions and not to print documents unless necessary. We actively encourage them to use public transport or walk/cycle to work where practical and to adopt similar environmental commitments at home.

We are in the process of replacing all our lighting with energy efficient LEDs, we have implemented a successful whole stadium recycling system and we are changing our pitch watering system to grey water.

Barrow Bluebirds Limited Privacy Policy (GDPR)
This policy will explain how our organisation uses any personal data collected at Barrow AFC (also known as Barrow Bluebirds Limited).

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your protection rights?
• Privacy Policy for our website
• How to contact us?

What data do we collect?
Barrow AFC collects the following data:

• Personal data information [name, email address, contact number etc]

How do we collect your data?
You directly provide Barrow Bluebirds Limited (Barrow AFC) with most of the data we collect. We collect data and process it when you:

• Place an order for any of our product or services [including shop orders, hospitality, match day tickets, room hire etc]
• Voluntarily complete feedback surveys

How will we use your data?

• Process your orders to manage your account
• Email you with special offers on other products and services you might like

How do we store your data?
We securely store your data behind password locked excel spreadsheets, on a password locked office computer. Barrow AFC will keep your data for three years, unless you continue to provide your data year on year. Once this time has expired, your data will be deleted. Only selected Barrow AFC employees will have access to your data.

Marketing
We would like to send you information about our products and services that we think you might like. As well as information from our partners, that would be beneficial to you.

If you have agreed to receive marketing, you may always opt out at a later date. On all of our email marketing there will be a n unsubscribe button at the bottom of the page.

You have a right at any time to stop Barrow AFC from contacting you for marketing purposes.

What are your protection rights?
We would like to make sure you are fully aware of all your data protection rights.

Every user is entitled to the following:

• The right to access - you have a right to request Barrow AFC for copies of your personal data
• The right to rectification - you have the right to request that Barrow AFC correct any information you believe is inaccurate. You also have the right to request Barrow AFC to complete information that they believe is incomplete
• The right to erasure - you have the right to request that Barrow AFC erase your personal data, under certain conditions
• The right to restrict processing - you have the right to request that Barrow AFC restrict processing of your personal data, under certain conditions
• The right to object processing - you have the right to object to Barrow AFC’s processing of your personal data, under certain conditions

If you make a request, we have one month to respond to you.

Privacy Policy for our website
The Barrow AFC website has links to other websites. Our privacy policy applies only to our website, so if you click on a link for another website, you should read their privacy policy.

Changes to Privacy Policy
We keep our Privacy Policy under regular review and place any updates on this website page. This policy was last updated in February 2020.

How to contact us?
If you have any questions about Barrow AFC’s privacy policy, the data we hold about you, or you would like to exercise one of your protection right, please do not hesitate contact us.

Email us on office@barrowafc.com or call us on 01229 666010.

Alternatively, you can write to us at:

SO Legal Stadium
Wilkie Road
Barrow In Furness
Cumbria
LA14 5UW